1. HIPAA Notice of Privacy Practices

Fresno Long-term Care Medical Group is committed to protecting the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA). This notice describes how medical information about you may be used and disclosed and how you can access this information.

2. How We Use and Disclose Your Health Information

We may use and disclose your health information for the following purposes:

• Treatment: To provide, coordinate, or manage your medical care and related services, including sharing your information with other healthcare providers involved in your treatment.
• Payment: To bill and receive payment from insurance companies, Medicare, Medi-Cal, or other payers for services provided to you.
• Healthcare Operations: For internal administrative activities such as quality improvement, staff training, and compliance monitoring.
• As Required by Law: We may disclose your PHI when required to do so by federal, state, or local law.
• Public Health Activities: For public health purposes such as reporting communicable diseases, injuries, or reactions to medications.
• Abuse or Neglect: To report suspected abuse, neglect, or domestic violence to appropriate authorities as required by law.

3. Your Rights Regarding Your Health Information

You have the following rights regarding your Protected Health Information:

• Right to Access: You have the right to inspect and receive a copy of your medical records and other health information we maintain about you.
• Right to Amend: You may request that we amend your health information if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
• Right to Request Restrictions: You may ask us to restrict uses or disclosures of your health information, though we are not always required to agree.
• Right to Confidential Communications: You may request that we communicate with you about your health information in a certain way or at a certain location.
• Right to a Paper Copy of This Notice: You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.

4. Website Privacy Policy

This section describes how we collect, use, and protect information gathered through our website at fltcmg.com.

5. Information We Collect

• Contact Forms: When you submit a contact or appointment request form, we collect your name, email address, phone number, message content, and (only if you check the box) your consent to receive text messages. This information is used solely to respond to your inquiry and communicate with you.
• Analytics: We use Google Analytics to collect anonymous data about how visitors use our website, including pages visited, time on site, and browser type. This data does not identify you personally.
• Cookies: Our website uses cookies to improve your browsing experience. You may disable cookies through your browser settings; however, some features of the site may not function properly.

6. How We Protect Your Information

We implement appropriate technical and administrative safeguards to protect the information submitted through this website. Contact form submissions are transmitted via email encryption. We do not sell, trade, or rent your personal information to third parties.

Important: Please do not submit sensitive health information (diagnosis, medications, social security numbers) through our website contact form. For clinical matters, please call us directly at (559) 222-6030.

7. Text Messaging (SMS) Privacy

If you choose to receive text messages from Fresno Long-term Care Medical Group, we collect your mobile phone number and a record of your consent. We use this information only to communicate with you about appointments, care coordination, and replies to your messages.

• No sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Service providers: Information may be shared with subcontractors that support our services, such as our text messaging and customer service providers, only as needed to deliver messages to you.
• Opt-in data is never shared: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Opt out any time: Reply STOP to any message to stop receiving texts, or reply HELP for help. See our SMS Terms of Service.

8. Third-Party Links

Our website may contain links to third-party websites (such as insurance portals or government health resources). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before submitting any personal information.

9. Children's Privacy

Our website and services are intended for adults and senior patients. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us / File a Complaint

If you have questions about this Privacy Policy, wish to exercise your HIPAA rights, or believe your privacy rights have been violated, please contact:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.